The microfinance industry has become wholly customer centric and has been seeing a huge trend shift due to high-demand low-supply imparity along with high attrition rate of the loan seekers. In order to be sustainable and to achieve global competitiveness MFIs as organizations must have a business process and structure that are fast, flexible, low cost and consistent in delivering quality products and/or services. Hence they can easily adapt to cope with the dynamic business environment.
The challenges the customer faced in order to sustain the tide were
We provided the customer with a holistic solution amply aided with the latest technologies to ensure an immense growth in business.
Our new, process-centred reengineering is a concept of rethink and redesign of business processes in order to create significant improvement and most importantly to survive in facing challenges of today’s business environment.
Our reengineering created a radical design of the business process on what should be done, which finally resulted in quantum leap performance rather than just incremental improvements.
The Business process reengineering (BPR) process begins with the analysis of the organization’s mission, strategic goals and customers’ needs by the top management. The process concentrates on the organizations procedures that govern how resources are used to create products and services that meet the needs of the customer or the market in general. The process identifies, analyzes, and redesigns the MFI's core business processes with the aim of achieving dramatic improvements in critical performance measures, such as cost, quality, service, and speed
Business Process Reengineering is not a universal technique that can be applied to all firms, the process and the procedure. The nature of BPR projects in financial institutions differ from those of other organizations simply because financial institutions are more information orientated and service based.
Our time-tested loan portfolio management solution that has been continuously improvised over the decade has helped several financial institutions to manage their lending process seamlessly. It meticulously helps manage the business right from the day to day operations of lending processes to strategOur ic directions like demand forecasting and supply planning.
This cutting-edge tab based solution, addressed all of the customer’s challenges
By bringing deep business understanding and technical expertise, our promise for business improvement was showcased as