Challenge
- Scaling customer base with agent driven model during COVID-19.
- Shortage of containers resulting in 300% increased shipping cost.
- Containers in the wrong spots resulting in container imbalance.
Our Solution
- Self Service Portal enables customers to Get Rates, Quotations, Booking, Container Release Order (CRO), Bill of Lading (BOL), Shipment, and Tracking.
- Leverage the Agent-based model for exception booking and handling escalations.
- Rate Analytics to handle the dynamic pricing considering various factors.
- Route analytics to assist in ensuring the containers are positioned in the right spot.
- Workflow Management Solution with Support alerts on escalation and operations monitoring, and 24×7 Customer Support.
- Managed Services – Infra and Application.
Benefits
- 30% Reduction in Cost
- The application has enabled the client to adopt digital transformations across different business operations & vertical which has resulted in upto.
- 40% Increase in Productivity
- The digital enablement of all the existing process lead empowered the employees to do more there by increasing their overall productivity.
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