Self-Service Portal for Increased Efficiency & Productivity for a Logistics Company.

Challenge

  • Scaling customer base with agent driven model during COVID-19.
  • Shortage of containers resulting in 300% increased shipping cost.
  • Containers in the wrong spots resulting in container imbalance.

Our Solution 

  • Self Service Portal enables customers to Get Rates, Quotations, Booking, Container Release Order (CRO), Bill of Lading (BOL), Shipment, and Tracking.
  • Leverage the Agent-based model for exception booking and handling escalations.
  • Rate Analytics to handle the dynamic pricing considering various factors.
  • Route analytics to assist in ensuring the containers are positioned in the right spot.
  • Workflow Management Solution with Support alerts on escalation and operations monitoring, and 24×7 Customer Support.
  • Managed Services – Infra and Application.

Benefits

  • 30% Reduction in Cost
    • The application has enabled the client to adopt digital transformations across different business operations & vertical which has resulted in upto.
  • 40% Increase in Productivity
    • The digital enablement of all the existing process lead empowered the employees to do more there by increasing their overall productivity.

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